At SoCa Day Spa, our top priority is our customer’s and staff’s health and well-being. With that being said, we have implemented the necessary safety guidelines for our services to ensure everyone’s safety. Although this may be a different experience than your usual trip to the spa, we ask for everyone’s patience and understanding as we get back into the swing of things with these new guidelines.
The first thing we want to go over is the new appointment scheduling process. We ask if you would like to make an appointment, that you schedule it over the phone, through email or on the online booking service. We will not accept walk-ins, so scheduling electronically/by phone calls is the only way to set up an appointment. As soon as you schedule your appointment using one of the options mentioned above, you will receive a confirmation email containing a Client Intake Form. You must fill this form out at least 24 hours before your appointment. If something comes up and you have to cancel within the 24-hour window before your appointment, a fee of 50% of your scheduled appointment will be charged.
It is also essential that you understand what to expect when arriving for your appointment. We ask that when you arrive, you please call 843.529.9500 so that one of our employees can let you in and escort you to your treatment room. It is crucial that you wait for a SoCa employee to let you in because we have a strict limit of only 10-12 people in the spa at a time. With that being said, please do not bring any extra people with you to your appointment. We are currently not offering any couples or group services; we are only doing one-on-ones. You will be required to sanitize before entering the spa and then before each service at our sanitizing stations.
When entering the spa, please ensure that you have a mask on, practice social distancing, and only bring what you need for your appointment because there will be no lockers. If you do not have a mask, we can provide you one for an additional $3.00. If you would like to purchase any products, we will be offering curbside pickup, delivery or in-store purchasing. If you see a product that you want to buy while in the spa, please do not touch the product, instead, let one of our staff members know that you would like to purchase it, and they will put it together for you. Payment for your service/products will be charged to the card on file from booking online or given to us over the phone, if you prefer another method of payment, please let us know upon arrival/check-in.
We feel that all of you must know what to expect from our SoCa staff during your appointment. All SoCa employees will be wearing masks and gloves throughout the day. Team members will be diligently cleaning all common spaces, including the lobby area, bathrooms, frequently touched surfaces, etc. Our treatment rooms will also be cleaned and disinfected before and after each use. In addition to frequent cleaning of areas and equipment, our staff will use effective hand washing techniques and be trained on the CDC cleaning and disinfecting guidelines.
We ask that if you feel ill before your appointment, please cancel and reschedule for a different day when you are feeling better. We want to ensure the safety of all SoCa customers and employees, and we believe that we can do so by taking these safety measures. We hope that the situation will continue to improve, and we will be able to get back to normal within a few weeks of opening.
We look forward to seeing you all back at the spa, and thank you for your continued support and patience!